Refund policy

Returns

Sometimes we change our minds, and that’s fine. If you’d like to return a product firstly contact us or call (07)32175886 and request a returns form. Then send your products back in resaleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with an exchange or salon credit (postage not included). Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely and we are able to complete a return for you.

To return an item you please print and complete a returns form. Please contact us to request one. Returns will not be accepted without a returns form. No returns on sale items or except as required by law.

Refunds, credits and returns will only be processed and dispatched once the originally purchased goods have been received in salon along with a Returns Form and /or Allergic Reaction Form.

Send your products & return forms to:

Online Shop Returns
Beauty on Latrobe
145 Latrobe Tce
Paddington QLD AUSTRALIA 4064

What about if the product breaks, is faulty, or is not what I ordered?

In this case, we’re happy to provide a refund, replacement, exchange or salon credit, including all postage costs. Please contact us within 7 days of receiving your order, so that we can make the necessary arrangements.

In some cases we can also accept returns of beauty products where you have experienced irritation or allergic reaction. If this occurs, please contact us and ask to speak with one of our professional Senior Skin Therapists, so that we can determine the nature of the problem. Allergy returns must not be more than 20% used. For returns of this type, we will need to pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary. An Allergic Reaction Form must be returned with your goods. Please contact us for a copy.