Shipping policy

Shipping & Handling

Beauty on Latrobe ships using standard Australia Post Shipping for a complimentary flat rate, express shipping is $10. We ship to Australian addresses only. We do not ship internationally. Delivery times vary between 1 to 15 days. Please note this is business days and does not include weekends or Public Holidays. At this stage there is no tracking for you delivery. Please ensure that all your contact details are correct before placing your order. Once sent we have mo way of tracking or finding your item if you make a mistake. We are unable to provide Express Post & Tracking upon request, at this time, but welcome your feedback. If you’d like to let us know that you’re interested in Express Post & Tracking for future orders please contact us to let us know.

Think your parcels gone missing?

The delivery times listed above are from the time the parcel is posted, not from the date of order. Please check the following if your parcel hasn’t arrived.

• Check at your local post office or mail centre in case they’re holding it safely for you (sometimes the postie forgets to leave a card.)
• If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
• Check your order to ensure the address you used was correct.
• Check PayPal too as sometimes a variance on your PayPal account can be the culprit.
• If you’ve tried all these and still no goodies then please contact us & we’ll do our best to locate it for you or point you in the right direction of finding it.

Out of Stock Delays

We will always post your order in a timely fashion however as we are also a working brick and mortar store sometimes items sell out instore, especially during peak times.. We do everything we can to prevent these situations from occurring but sometimes they are unforseeable. In placing your order online you accept that this may occur from time to time.  If your item is out of stock (or discontinued without notice to us) and a delay is expected we will contact you via email or phone to arrange a replacement or refund. Please ensure your contact details are correct upon ordering. The wait time for out of stock items is approx 7-14 days maximum. We are happy to offer you a refund, credit or replacement for your out of stock item if you don’t want to wait. Please contact us to let us for any questions.

Beauty on Latrobe reserves the right to change our shipping charges & terms without notice.

Jane Iredale Pressed Minerals and Shipping

Jane Iredale use pressed minerals in their pressed powder foundations, blushes, quad bronzers, eyeshadows, brow powders, Steppes etc. Jane Iredale do not use artificial or synthetic ingredients to bind and press their powders. This is one of the many reasons we love them! This however also makes them very delicate in nature. If you drop your pressed minerals they WILL shatter? By purchasing from Beauty on Latrobe (online or in salon) store you assume all risk involved in receiving delicate items via the post or in person. Our staff carefully open (if not sealed), check, photograph if needed & bubble wrap each delicate item before it ships to ensure its not broken prior to shipping and to minimize damage as much as foreseeably possible in transit. We take no responsibility for damage in transit. We do not accept returns if you drop your minerals and they shatter. If you have any questions about transporting your minerals please contact us.